Shipping policy

Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping information below.

Shipping Within Australia

We offer the following shipping options for orders within Australia:

Standard Shipping

  • $15.00 flat rate
  • Estimated delivery: 2–8 business days

Express Shipping

  • $20.00 flat rate
  • Estimated delivery: 1–4 business days

Free Standard Shipping

  • Orders over $75.00
  • Estimated delivery: 2–8 business days

International Shipping

We currently ship to select international locations, including Canada, the United Arab Emirates, the United Kingdom, and more.

Standard International Shipping

  • $30.00 AUD flat rate
  • Estimated delivery: 6–27 business days
  • Please note: Delivery times may vary based on destination and customs clearance.

Order Processing Times

All orders are processed within 1–2 business days. You’ll receive an email with tracking information once your order has been dispatched.

Additional Information

  • We do not ship to P.O. boxes or parcel lockers for international orders.

  • Delivery times are estimates and may be impacted by external factors such as carrier delays or public holidays.

  • For any questions about your order or shipping, please contact us at info@naqi.com.au