Refund policy

We take pride in the quality of our products and want you to have the best experience possible.

If your item arrives damaged, faulty, or not as expected, please get in touch with us within 7 days of delivery. We’ll do our best to resolve the issue promptly.

To help us assess the situation, please email us at info@naqi.com.au with:

• Your order number

• A description of the issue

• Clear photos showing the product and any damage or concern

Our team will review your request and let you know the next steps.

Please note:

• We do not accept returns for change of mind

• Items must be unused and in original packaging for any resolution to be considered

• All sale items are final sale