Applies to first-time Naqi customers who purchase directly from our website. Valid for 30 days from the purchase date. Covers one (1) single box or one (1) starter bundle. Excludes subscriptions, multipacks, and repeat purchases. This policy does not override rights under Australian Consumer Law.

Submit the online form or email info@naqi.com.au within 30 days. Provide your full name, contact number, order number, and email used for purchase. Include clear photos showing the issue with the product. Proof of purchase is required. Naqi reserves the right to verify claims and reject false or incomplete submissions.

Approved refunds are processed via the original payment method. Please allow up to 2–3 weeks for processing. Refunds cover the product price only; shipping is non-refundable unless required by law. Refunds are non-transferable and cannot be exchanged for other items.

Our 30-Day First-Time Purchase Guarantee

We want you to feel confident making the switch to Naqi. That’s why your first order is backed by our 30-Day First-Time Purchase Guarantee.

If you’re not completely in love within 30 days, we’ll refund your eligible purchase, no returns required.

Before submitting a request, please take a moment to read the conditions below or download the full policy (PDF) to ensure your order qualifies.

If your purchase meets the eligibility criteria, simply fill out the form below (or email us at info@naqi.com.au) and our team will take care of the rest.

Eligibility

Applies to first-time Naqi customers who purchase directly from our website.
Valid for 30 days from the purchase date.
Covers one (1) single box or one (1) starter bundle.
Excludes subscriptions, multipacks, and repeat purchases.
This policy does not override rights under Australian Consumer Law.

How to Claim

Submit the online form or email info@naqi.com.au within 30 days.
Provide your full name, contact number, order number, and email used for purchase.
Include clear photos showing the issue with the product.
Proof of purchase is required.
Naqi reserves the right to verify claims and reject false or incomplete submissions.

Refund Process

Approved refunds are processed via the original payment method.
Please allow up to 2–3 weeks for processing.
Refunds cover the product price only; shipping is non-refundable unless required by law.
Refunds are non-transferable and cannot be exchanged for other items.

Limitations & Liability

This policy does not limit your statutory rights.
Naqi is not liable for indirect or consequential losses or third-party delays.
You are responsible for any costs incurred in submitting your claim.

Privacy

Personal information provided will be handled in accordance with our Privacy Policy.

Changes to This Policy

Naqi may update this Guarantee at any time by publishing a new version on our website.
Claims submitted after changes will follow the latest version.