Our 30-Day First-Time Purchase Guarantee

We want you to feel confident making the switch to Naqi. That’s why your first order is backed by our 30-Day First-Time Purchase Guarantee.

If you’re not completely in love within 30 days, we’ll refund your eligible purchase. No returns required.

What’s covered

• First-time buyers only

• Your very first single box or starter bundle

• Bundles, value packs (3-box, 6-box) and subscriptions aren’t included

How to claim

Simply fill out the form below with your name, email, and order number or email us directly.
Our team will process your refund and take care of the rest.

Why first-time buyers only?

Our products are consumable, and we want to minimise waste. Starting with a single box or bundle lets you try Naqi risk-free before committing to larger packs or subscriptions.